Account Verification Keeps Your Balance Safe
Verification is how we protect your account from unauthorised withdrawals. We ask for it once — after that, your record stays on file and you do not repeat the process. What we need is a valid national ID or passport and a clear photo or scan of it. If your account name and wallet name do not match, we may ask for
a short confirmation. Think of verification as the lock on your wallet rather than a hurdle: it is what stops someone else claiming your balance. Submit documents through the secure upload section inside account settings.
- Gather your document — A national ID card or passport works. Make sure all four corners are visible and the text is readable in your photo or scan.
- Upload in account settings — Navigate to the verification section under your account profile and upload the document image through the secure form.
- Wait for confirmation — Our review team checks the document and updates your account status. You will see the verified badge once it clears.
- Name mismatch check — If your account name differs from your wallet registration, contact account support before submitting to avoid a delay.